Privacy Policy

Effective Date: 01 Jan 2026

This Privacy Policy describes how Property 213 Sdn Bhd (“we”, “our”, or “us”) collects, uses, discloses, and protects personal data collected in connection with your use of our websites, mobile applications and software solutions known as ERP 213 (collectively, “Services”).

We are committed to ensuring that all personal data collected and processed through our Services is handled in accordance with the Personal Data Protection Act 2010 (“PDPA”).

1. Scope

This Privacy Policy applies to:

• Users such as real estate negotiators, agency administrators, and staff who use the Services
• Personal data of third parties such as clients and vendors uploaded by Users

2. Definition of Personal Data

Personal Data refers to any information that can identify an individual, including names, identification numbers, contact details, addresses, financial information and property ownership.

Sensitive Personal Data includes information relating to health, religious beliefs, or other sensitive data defined under PDPA.

3. Types of Data We Collect

• Contact Data (name, email, phone, billing address)
• Employment Data (job title, employer, qualifications)
• Public/Third Party Data (LinkedIn, agency websites, referrals)
• Transaction History Data (payments, invoices, subscriptions)
• Technical Data (IP address, device, OS, browser, access time)
• Communications Data (emails, calls, feedback, surveys)
• Support Data (screen sharing, support requests)
• Marketing Data (preferences and communication settings)

3.1 User Data

Includes emails, calendar, invoices, property listings, documents, login activity, usage behaviour, and system preferences generated through the Services.

3.2 Client Data

We process Client Data on behalf of our customers (agencies/negotiators) as a data processor. The customer remains the data controller.

We only access Client Data when:

• Providing technical support or training
• Required by law or government authority
• Authorised by the customer

4. How We Collect Personal Data

• Subscription purchase or renewal
• Account registration and system usage
• Uploading documents and client data
• Contacting support
• Emails, phone calls, surveys, feedback

5. Purpose of Processing Personal Data

5.1 Service Implementation

Account setup, onboarding, configuration, and training.

5.2 Payments & Transactions

We process payments via third-party payment processors. We do not store card or bank data.

5.3 Service Administration

Account verification, data storage, updates, maintenance, and usage monitoring.

5.4 Third-Party Integrations

Data may be shared with third-party services you choose to use.

5.5 Administrative Notifications

System alerts, renewal notices, security updates, maintenance notifications.

5.6 Support & Training

Remote access may be used to diagnose issues.

5.7 Quality Assurance

Support communications may be reviewed for training and recordkeeping.

5.8 Cookies & Analytics

To improve functionality and user experience.

5.9 Legal Compliance

To comply with legal and regulatory obligations.

5.10 Legal Rights

To enforce Terms of Service or defend legal claims.

6. Disclosure of Personal Data

We may disclose data to:

• Associated companies and service providers
• Third-party payment processors
• Integrated third-party systems
• Law enforcement or regulators
• Buyers in a merger or acquisition
• Other parties with your consent

7. Data Retention

We retain Personal Data only as long as necessary for business or legal purposes. When no longer required, data will be deleted or anonymised.

8. Data Security

• Encryption
• Access control
• Secure storage
• Regular audits

No system is completely secure.

9. Data Transfers

Data may be stored outside Malaysia with safeguards ensuring PDPA-equivalent protection.

10. User Responsibilities

• Obtain client consent
• Ensure data accuracy and legality
• Comply with PDPA obligations

11. Your Rights

• Access Personal Data
• Correct inaccurate data
• Withdraw consent
• Request deletion
• Lodge complaints

12. Cookies and Analytics

You may disable cookies, but some features may not function.

13. Marketing Communications

You may unsubscribe from marketing emails at any time.

14. Updates to This Policy

We may revise this policy periodically. Continued use indicates acceptance.

15. Contact Information

Data Protection Officer
Property 213 Sdn Bhd
Address: 26, Jalan Mutiara 1, Taman Mutiara Barat, 56000 Cheras, Kuala Lumpur.
Email: admin@idesion.com
Phone: +6 010 213 4053

Dasar Privasi

Tarikh Berkuat Kuasa: 01 Jan 2026

Dasar Privasi ini menerangkan bagaimana Property 213 Sdn Bhd mengumpul, menggunakan, mendedahkan dan melindungi data peribadi berkaitan penggunaan Perkhidmatan ERP 213.

1. Skop

• Pengguna seperti perunding hartanah, pentadbir agensi dan kakitangan
• Data peribadi klien dan pihak ketiga yang dimuat naik oleh Pengguna

2. Takrif Data Peribadi

Data Peribadi merujuk kepada maklumat yang boleh mengenal pasti individu seperti nama, nombor pengenalan, alamat, maklumat kewangan dan pemilikan hartanah.

3. Jenis Data

• Data hubungan
• Data pekerjaan
• Data awam/pihak ketiga
• Data transaksi
• Data teknikal
• Data komunikasi
• Data sokongan
• Data pemasaran

4. Cara Pengumpulan

• Langganan perkhidmatan
• Pendaftaran akaun
• Muat naik dokumen
• Hubungi sokongan
• E-mel dan maklum balas

5. Tujuan Pemprosesan

• Pelaksanaan perkhidmatan
• Pembayaran dan rekod transaksi
• Pentadbiran sistem
• Integrasi pihak ketiga
• Notifikasi pentadbiran
• Sokongan dan latihan
• Pematuhan undang-undang

6. Pendedahan Data

Data boleh didedahkan kepada syarikat berkaitan, pemproses pembayaran, pihak berkuasa, atau dengan persetujuan anda.

7. Penyimpanan Data

Data disimpan selagi perlu untuk tujuan perniagaan atau undang-undang.

8. Keselamatan Data

Langkah keselamatan termasuk penyulitan, kawalan akses dan audit berkala.

9. Pemindahan Data

Data mungkin dipindahkan ke luar Malaysia dengan perlindungan setara PDPA.

10. Tanggungjawab Pengguna

• Dapatkan persetujuan klien
• Pastikan data tepat dan sah
• Patuhi PDPA

11. Hak Anda

• Akses data
• Pembetulan data
• Tarik balik persetujuan
• Permohonan pemadaman
• Buat aduan

12. Kuki dan Analitik

Kuki boleh dilumpuhkan melalui pelayar.

13. Komunikasi Pemasaran

Boleh unsubscribe pada bila-bila masa.

14. Kemas Kini Dasar

Versi terkini akan diterbitkan di laman web.

15. Maklumat Hubungan

Pegawai Perlindungan Data
Property 213 Sdn Bhd
Alamat: 26, Jalan Mutiara 1, Taman Mutiara Barat, 56000 Cheras, Kuala Lumpur.
E-mel: admin@idesion.com
Telefon: +6 010 213 4053